Shipping policy

SHIPPING DESTINATIONS

Angxi currently ships to addresses in Canada and the United States. Available services and charges are shown at checkout.

PROCESSING TIMES

In-stock orders are normally prepared for dispatch within 2–4 business days. Handmade and made-to-order items are dispatched within 3–7 business days. During launches, holidays, or unusually high order volume, processing may take longer. You will receive a shipping confirmation with tracking once your parcel has been dispatched.

TRANSIT TIMES

Standard delivery is estimated at 10–15 calendar days after dispatch. Delivery estimates are not guarantees and may be affected by customs review, severe weather, carrier delays, remote-area service, or an incomplete address.

SHIPPING RATES AND OPENING OFFER

Standard tracked shipping is CAD $15 within Canada. Standard tracked shipping to the United States is charged at CAD $16.50 in our store currency and is approximately USD $12 at checkout, subject to currency conversion. As an opening offer, complimentary standard shipping applies automatically to eligible Canadian orders of CAD $89 or more and eligible U.S. orders of approximately USD $65 or more after discounts and before taxes. Express or other carrier-calculated options, where available, are displayed at checkout.

DUTIES AND TAXES

Angxi does not currently collect GST/HST at checkout. Orders may be subject to import duties, taxes, brokerage, or other destination charges. Unless the checkout explicitly states otherwise, these charges are the customer’s responsibility and are not included in the product or shipping price.

ADDRESS CHANGES AND DELIVERY ISSUES

Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address must be corrected. We cannot guarantee changes after an order has entered fulfilment. Additional carrier charges caused by an incorrect, refused, or undeliverable address may be deducted from any approved refund or charged before reshipment.

DAMAGED, LOST, OR MISSING PARCELS

If a parcel arrives damaged or contains the wrong item, contact us within 48 hours of delivery and keep the product, shipping label, outer carton, and all protective packaging. If tracking shows delivered but the parcel is missing, first check the delivery location and contact the carrier, then email us so we can assist with an investigation.

CONTACT

Questions about shipping can be sent to shayneuii@gmail.com.